Refund Policy

Introduction

Our Refund Policy is designed to maintain transparency and trust with every customer who chooses our services. We strive to deliver high quality results, and this policy explains the circumstances in which refunds may or may not be provided, ensuring a smooth and fair process for everyone.

Eligibility for Refunds

Refunds are considered only when a service or product does not align with the agreed upon scope, quality, or specifications. To review any request, customers must provide clear reasons and necessary details that help us evaluate the issue accurately before making a refund decision.

Refund Request Window

Customers must submit a refund request within 7 days from the date of purchase or delivery. Requests made after this timeframe are not eligible for refunds; however, customers may still receive continued assistance, support, or revisions based on the terms of the service they selected.

Non-Refundable Services

Certain digital services such as website development, marketing activities, branding, graphic designing, and content creation are non-refundable once the work has started. Refunds are also not applicable if the customer changes their mind, delays communication, or decides to discontinue the project midway for personal reasons.

Revision Before Refund

Before processing a refund request, we provide revision opportunities to correct, refine, or improve the delivered work. Refunds will only be considered if we are unable to meet the agreed expectations even after making the necessary revisions within the defined scope.

Incorrect or Duplicate Payments

In cases where a duplicate or incorrect payment is made by the customer, they must notify us promptly with valid proof of payment. After successful verification, the extra amount will be refunded or adjusted in future services, depending on the customer’s preference.

Refund Processing Time

Once a refund has been approved, the processing time typically ranges between 7–14 working days. While processing times may vary depending on the customer’s bank or payment provider, we ensure consistent updates throughout the process until the refund is completed.

Subscription Fees

Payments made for subscription based or recurring services are non-refundable once the billing cycle has begun. Customers who wish to discontinue a subscription should cancel it before the renewal date to avoid automatic deductions for the next period.

Third Party Costs

Any amount paid toward external or third party services, including hosting, plugins, domains, ad budgets, or specialized tools, cannot be refunded by us. Customers must contact the respective third party provider directly if they wish to request a refund for those specific services.

Cancellation Policy

If a customer chooses to cancel a project after work has already started, no refund will be issued. Depending on the project stage at the time of cancellation, we may share partially completed files or deliverables that fall within the agreed project scope.

Final Decision

Every refund request is reviewed thoroughly, and the decision made after evaluation will be considered final. Customers will be notified through official communication regarding the status and outcome of their refund request.